Oregon DMV is making several changes in our field offices this October to offer customers more consistent, predictable service. First is a pilot program where five specific offices will require an appointment, some every day and others just one day a week. Next, starting Oct. 1, you can take only two Class C knowledge tests or motorcycle endorsement knowledge tests a day in a DMV office. Finally, our Lebanon and Stayton offices are expanding from three to five days a week.

Appointment-only offices

Starting Oct. 2, the Bend office will be appointment only on Thursdays. The office will continue to serve drop-ins and appointments on Mondays, Tuesdays, Wednesdays and Fridays.
Starting Oct. 8, the Corvallis office and South Salem office will be appointment only on Wednesdays. The offices will continue to serve drop-ins and appointments on Mondays, Tuesdays, Thursdays and Fridays.
Starting Oct. 13, the Junction City office will require appointments.
Starting Oct. 13, the Springfield office will require appointments.

“We’re always looking at ways to improve our services,” said DMV Administrator Amy Joyce. “By offering appointment-only days in these offices, you can book an appointment online on DMV2U, show up at your designated time and be confident you’ll be served.”

New appointments are continually updated on DMV2U, so check back frequently. Offices differ in the number and types of appointments available. Customers who don’t have online access or have difficulty with DMV2U scheduling can call DMV Customer Assistance agents at 503-945-5000 for assistance during business hours.

If the pilot program is successful, we’ll offer it at more offices in the future. We will continue to serve drop-in customers on non-appointment-only days, but we always recommend people make an appointment to be confident they’ll be served or see if they can complete their transaction on DMV2U. We offer more than 20 services online, including license renewals, vehicle registration and address changes. Each person who goes online frees up a space in line at an office.

Limited daily knowledge tests

Starting Oct. 1, you are limited to two Class C knowledge tests or motorcycle endorsement knowledge tests in a 24-hour period in a DMV office. Until this change, you’ve been able to take as many knowledge tests as you like in a day, depending on the DMV office’s availability. We’ve had customers take the test 10 or more times per day, indicating they are not learning the information but hoping to pass by chance.

This change will free up counter staff to serve more people, reduce lines and encourage people to take safety seriously. The two-per day limit matches that of the online knowledge test available in eight languages on DMV2U. The knowledge test fee is $7 each time you take the test, whether at a DMV office or online.

People are encouraged to review the Oregon Driver Manual for new laws and safe driving practices.

Lebanon and Stayton expansion

Our Lebanon and Stayton offices are expanding service from three to five days a week. Starting Oct. 6, both offices will be open Monday through Friday.

“Staffing in these two offices has stabilized, and we’ve made changes to operations to confidently open both offices up to the community five days a week,” said Joyce.

Source: Oregon DMV

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